Terms of Use

Before you access or use our services, please read these Terms of Use carefully.

These Terms of Use (the "Terms", and together with any applicable Supplemental Terms, the "Agreement") govern your use of the BLDR prompt-based No-Code Enterprise AI Platform, along with any associated software applications, APIs, developer tools, downloadable modules, browser extensions, isolated virtual machine sandboxes, and websites (collectively, our "Services" or the "Platform").

This Agreement forms a legally binding contract between you ("User", "you", or "your") and INOVA AI SOLUTIONS PTY LTD (ABN: 19 698 288 836) ("Company", "we", "us", or "our"), a proprietary limited company registered under the laws of New South Wales, Australia, with its physical and business address at Unit 2, 40 Inkerman St, Parramatta NSW 2150.

1. Artificial Intelligence & Generative Output Disclaimer

Artificial Intelligence ("AI") and machine learning are rapidly evolving fields of engineering. By utilizing our Services, you acknowledge, understand, and agree to the following terms:

1.1 Algorithmic Probability & Human-in-the-Loop Validation

• Factual Variations: AI systems are built on probabilistic statistical models. As a result, the Platform may generate outputs that contain errors, logical omissions, or inaccurate representations (commonly referred to as "hallucinations").
• No Reliance: You must independently verify, test, and audit all code, workflows, logic paths, and database structures generated by the Platform ("Output") before relying on them or introducing them into a production environment. You assume total responsibility for any decisions made or actions taken based on Platform Output.
• Persistent Identifiers: System outputs may contain native metadata, digital signatures, or "Made with BLDR" identifiers. These are fundamental components of our system's architecture and are used to ensure source authenticity and safety compliance.

1.2 Structural Limitations of AI

• Lack of Human Cognition: AI lacks creative intent, emotional intelligence, and human judgment. It cannot interpret subtle emotional nuances, slang, or localized cultural context.
• Inherent Bias: Generative models are trained on historical datasets and may reflect biases or historical imbalances present in that training data.
• Non-Uniqueness: Because the generation process relies on probabilistic models, identical or highly similar inputs submitted by other platform users may yield identical or similar outputs. We make no representations or warranties that any generated Output is protectable under copyright or other intellectual property laws.

2. Access, Platform Security, and Permitted Use

2.1 License Grant

Subject to your continued compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for your internal business operations, personal development, or project optimization, in accordance with the limits defined by your active subscription plan.

2.2 Account Security & Verification

To access the Platform, you must complete our registration process and establish an account. You agree to:

• Provide completely accurate, truthful, and current information.
• Promptly update your profile if your business details, email, or contact information change.
• Keep your access credentials, API keys, and database tokens strictly confidential.
• Take immediate responsibility for all activities, API consumption, and credit usage conducted under your account.
• Notify us immediately at support@inovasolutions.ai of any suspected security breaches or unauthorized use of your credentials.

2.3 Prohibited Activities

You agree that you will not, and will not authorize or assist any third party to:

• Reverse Engineer: Decompile, disassemble, translate, reconstruct, or attempt to extract the underlying source code, system models, or proprietary prompt libraries of the Platform.
• Automated Exploitation: Use spiders, scraper bots, crawlers, automated indexers, or data mining software to copy, modify, or clone the Platform's interfaces or software code.
• Bypass System Protections: Attempt to compromise our platform's security firewalls, run vulnerability scans, probe our system metrics, or bypass our tenant isolation layers without our explicit written consent.
• Malicious Executions: Use the Platform's Sandboxes or APIs to execute, generate, or distribute malicious code, trojan horses, worms, ransomware, or prompt injection structures designed to damage, disable, or disrupt our systems or any third-party network.
• Account Manipulation: Create multiple free accounts, exploit system loopholes, or run automated API scripts to bypass credit monitoring and avoid charges.
• Space Exploitation: Deploy public-facing "Spaces" or applications that facilitate illegal transactions, financial scams, unauthorized access to databases, or violate our safety guidelines.

3. Sandboxes, Connected Environments, and Mobile Integration

3.1 Ephemeral Virtual Machine Sandboxes

The Platform runs custom code, automated scripts, and queries within isolated, ephemeral virtual machine environments ("Sandboxes").

• Data Lifespan: Sandbox data is temporary. Session files, script logs, and trace metrics are stored separately from your main account and are automatically deleted fourteen (14) days after execution.
• Compliance of Execution: You are solely responsible for ensuring that the code you execute in these Sandboxes complies with our Acceptable Use standards and does not infringe on third-party intellectual property or privacy rights.

3.2 Third-Party Account Connections (Connectors)

The Platform allows you to link your workspace to external databases, software tools, and cloud services ("Third-Party Accounts"). By configuring a native Connector, you represent and warrant that:

• You have the necessary authority, licenses, and API keys to connect to these systems without breaching their respective terms of service.
• We may access, transmit, and process metadata from these Third-Party Accounts solely to execute your designated prompt workflows.
• Your relationship with these third-party providers is governed exclusively by your separate agreements with them. We are not liable for any service interruptions, database errors, or account terminations imposed by third-party providers due to your use of BLDR.

3.3 Messaging Services

If you opt in to receive system notifications, security alerts, or platform updates via SMS/MMS ("Messaging Services"), you agree that:

• Standard message and data rates may apply in accordance with your mobile carrier's plan.
• You can opt out of these Messaging Services at any time by replying "STOP" to any of our text messages.

3.4 App Store Sourced Applications

If you download any BLDR mobile application or browser extension from the Apple App Store, Google Play, or other digital storefronts (each, an "App Store Sourced Application"), you acknowledge and agree that:

• This Agreement is concluded solely between you and Inova Solutions, and not with Apple, Google, or the store operator.
• Apple or Google has no obligation to provide maintenance or support services for the App Store Sourced Application.
• In the event of a warranty failure, you may notify the store operator to receive a refund of the purchase price (if any); however, to the maximum extent permitted by law, the store operator has no other warranty obligations whatsoever.
• You will comply with all applicable third-party terms of service (such as mobile carrier plans or platform rules) when using the App Store Sourced Application.

4. User-Created Deployments (Spaces)

BLDR allows you to build, host, and operate public or client-facing web applications and automated workflows under a custom domain or a subdomain provided by us (collectively, "Spaces" or "Deployments"). If you act as a Workspace Owner managing a Space, you agree to the following terms:

• Inova as an Infrastructure Provider: Inova Solutions acts solely as a technical platform and hosting provider. We are not a publisher, operator, or content monitor for the data, workflows, or applications deployed on your Space ("Space Content").
• Total Operational Responsibility: You are solely responsible for:
  1. Ensuring your Space complies with all local and international laws, including data protection, e-commerce, and consumer protection regulations.
  2. Providing your end-users ("Space End-Users") with clear Terms of Service, a comprehensive Privacy Policy, and an accessible cookie preference framework.
  3. Managing and resolving all inquiries, refund requests, and support tickets submitted by Space End-Users.
• Merchant of Record: If your Space integrates payment gateways (such as Stripe) to process financial transactions, you act as the independent Merchant of Record. Inova Solutions is not a party to these transactions and is not liable for payment processing errors, chargebacks, or credit card fraud occurring on your Space.
• Identifier Traceability: If your Space displays "Powered by BLDR" or similar platform identifiers by default, these are technical traces and do not constitute our endorsement, sponsorship, or guarantee of your Space.

5. Subscriptions, Credits, and Financial Terms

5.1 Pricing, Subscriptions, and Automatic Renewals

Certain premium features, model access tiers, and API services require a paid subscription.

• Recurring Billing: Subscription fees are billed periodically (monthly or annually) in advance, depending on your selected plan.
• Automatic Renewal: Your subscription plan will automatically renew at the end of each billing cycle at our then-current rate, unless you cancel your plan before the renewal date through your account billing dashboard or by emailing support@inovasolutions.ai.
• Fee Adjustments: We reserve the right to modify subscription pricing. We will provide you with at least thirty (30) days' advance notice before any fee adjustments take effect, giving you the opportunity to cancel your subscription if you do not agree to the new rates.

5.2 Tokenized Credit Architecture

The Platform utilizes a tokenized credit system ("Credits") to manage and allocate system resources (such as prompt runs, API connections, database queries, and Sandbox execution time).

• Varying Consumption Rates: Credit consumption is calculated dynamically based on task complexity, the underlying AI model selected, and the computing resources consumed.
• Non-Transferability: Credits may only be consumed by the specific account to which they were issued. They cannot be transferred, resold, or exchanged for cash.
• Expiration Policy: Promotional or plan-included Credits expire at the end of each billing cycle and do not roll over to subsequent cycles. Purchased pay-as-you-go Credits expire twelve (12) months from the date of purchase unless state or national law requires otherwise.
• No Quality Guarantees: We make no representation or warranty that a specific number of Credits will yield a particular volume or quality of generated Output.

5.3 Payment Gateways & Secure Processing

We utilize secure, PCI-compliant third-party payment processors (such as Stripe) to handle all platform financial transactions.

• By submitting payment details, you authorize us and our payment processors to immediately charge your payment method for all fees, recurring subscriptions, and credit purchases.
• You agree to maintain accurate, updated, and valid billing information in your account settings.
• If a credit card charge fails, your subscription may be suspended, or your access to the platform's paid features may be restricted until outstanding balances are paid.

5.4 Refund and Cancellation Policy

• Finality of Purchases: Except where required under Australian Consumer Law or other regional consumer protection regulations, all purchases of Platform subscriptions, Credits, and services are final and non-refundable.
• EU/UK/Turkey 14-Day Cooling-off Period: If you are a consumer residing in the European Union, the United Kingdom, or Turkey, you have the right to withdraw from your platform purchase within fourteen (14) days of your initial transaction, provided you have not consumed any platform Credits or executed any prompt runs during that period.
• Discretionary Refunds: In exceptional circumstances, we may consider a partial refund request. If approved, the refund will be calculated based on your remaining unused, purchased Credits, excluding any promotional discounts or administrative fees.
• Exclusions: We will refuse refund requests if we determine, in our sole discretion, that your account has been suspended or restricted due to a violation of our Acceptable Use policies or if you have made excessive or abusive refund requests in the past.

6. Intellectual Property & License Grants

6.1 Content Ownership & Licenses

• Your Input and Output Content: As between you and Inova Solutions, you retain all right, title, and intellectual property ownership over the prompt instructions, text files, database schemas, and other materials you upload to the Platform (collectively, "Inputs"), as well as the specific materials generated for you (collectively, "Outputs").
• Service License to Inova: You grant Inova Solutions, our corporate affiliates, and our technical subcontractors a limited, global, royalty-free, fully paid-up, and sublicensable license to host, copy, transmit, translate, modify, and process your Inputs and Outputs. This license is granted solely to the extent necessary to provide the Services, run background processes, perform system diagnostics, and monitor compliance with these Terms.
• Enterprise Privacy Shield: We guarantee that your private inputs, uploaded data, and outputs within our enterprise workspaces will not be used by us, nor shared with external model providers, to train public AI foundation models without your explicit written consent.

6.2 Platform Proprietary Rights

• Inova Ownership: Inova Solutions and its licensors retain all right, title, and intellectual property interest in and to the BLDR Platform, including its user interface designs, logo stylizations, source code, analytical metrics, prompt templates, and proprietary algorithms.
• Usage Data: We may compile, analyze, and use aggregate, de-identified metadata derived from your interactions with the Platform to optimize our system performance, monitor security, and enhance our services.

6.3 Feedback License

If you submit suggestions, feature requests, or technical feedback ("Feedback") to us, you agree that we may use, reproduce, modify, distribute, and commercially exploit your Feedback for any purpose without providing compensation or credit to you.

7. Copyright & DMCA Complaints

We respect the intellectual property rights of others and will investigate any claims of copyright infringement on our Platform. If you believe that your copyrighted work has been infringed, please send a written notification to our designated Copyright Agent:

• By Mail: INOVA AI SOLUTIONS PTY LTD (Attn: Copyright Agent), Unit 2, 40 Inkerman St, Parramatta NSW 2150, Australia
• By Email: copyright@inovasolutions.ai

To be effective under the Digital Millennium Copyright Act (DMCA) and international copyright laws, your notification must include:

1. A physical or electronic signature of the copyright owner or their authorized agent.
2. A detailed description of the copyrighted work you claim has been infringed.
3. A description of where the allegedly infringing material is located on our Platform.
4. Your contact details, including address, telephone number, and email.
5. A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

8. Warranties, Liability Limits, and Consumer Protections

8.1 Australian Consumer Law Guarantees

If you reside in Australia, our Services come with statutory guarantees under the Australian Consumer Law (ACL) that cannot be excluded by this Agreement. Nothing in these Terms is intended to limit, restrict, or exclude your statutory rights under the ACL. If our Services fail to meet these guarantees, you have the right to a remedy (such as a service correction or a refund) in accordance with applicable laws.

8.2 General Warranty Disclaimer (Excluding ACL)

Except for matters governed by mandatory consumer protection laws (such as the ACL), the Platform and all associated Outputs are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We explicitly disclaim all implied warranties of merchantability, fitness for a particular purpose, system security, data accuracy, or non-infringement. We do not warrant that this Platform will operate uninterrupted, securely, or free of technical errors, viruses, or malware.

8.3 Limitation of Corporate Liability

Except where prohibited by law (including the ACL): in no event will INOVA AI SOLUTIONS PTY LTD, its directors, employees, or system integration partners be liable for any indirect, consequential, incident, special, or punitive damages, including loss of revenue, corporate profits, savings, business reputation, corrupted client data, or system security breaches. Our total aggregate liability for all claims relating to or arising out of this Agreement, regardless of the legal theory, shall not exceed the total financial fees paid by you to Inova Solutions for access to the Services in the three (3) month period immediately preceding the event that gave rise to the liability.

9. Indemnification Obligations

You agree to indemnify, defend, and hold harmless INOVA AI SOLUTIONS PTY LTD, its affiliates, directors, officers, employees, and cloud infrastructure partners from and against any legal claims, liabilities, damages, regulatory penalties, or financial losses (including reasonable legal fees) arising from:

• Your violation of any provision of this Agreement.
• The content of your prompt inputs or the deployment of your generated outputs.
• Any third-party claims arising from custom web applications or automated API deployments created and managed by you using the Platform.

10. Term and Account Termination

• Duration: These Terms commence when you first accept them or access the Platform, and will remain in effect until terminated.
• Termination for Convenience: You can terminate this Agreement at any time by closing your account and ceasing all use of our Services.
• Termination for Cause: We reserve the right to suspend or terminate your account and block your access to the Platform immediately, without prior notice, if:
  • You materially breach any provision of this Agreement or our Acceptable Use policies.
  • We are required to do so by law or by our third-party infrastructure providers.
  • Your account activity poses a security risk to the Platform or our user community.
• Effect of Termination: Upon termination, your license to use the Platform immediately expires. We may permanently delete your workspace configurations, inputs, and outputs in accordance with our standard data retention schedules. All provisions of this Agreement that by their nature should survive termination (including intellectual property ownership, indemnification, warranty disclaimers, and limits of liability) will survive.

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Agreement and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of laws principles.

11.2 Dispute Resolution Framework

11.2.1 Informal Resolution

Before initiating formal legal action, you and Inova Solutions agree to participate in a good-faith negotiation period of forty-five (45) days to attempt to resolve any dispute informally. You can initiate this by emailing details to youssef@inovasolutions.ai.

11.2.2 Dispute Resolution for Non-U.S. and Non-EU Users

If a dispute cannot be resolved informally within forty-five (45) days, it shall be referred to and finally resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under its current Arbitration Rules. The seat of the arbitration shall be Sydney, New South Wales, Australia, and proceedings shall be conducted in English.

11.2.3 Dispute Resolution for UK and EU Consumers

If you are a consumer residing in the United Kingdom or the European Union, you will benefit from the mandatory consumer protection laws of your country of residence. Any disputes that cannot be resolved informally may be submitted to the competent courts in your country of residence.

11.2.4 Dispute Resolution for U.S. Users

If you are a resident of the United States, please read this section carefully as it affects your legal rights, including your right to file a lawsuit in court.

• Binding Arbitration: You and Inova Solutions agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by National Arbitration and Mediation (NAM) in accordance with its Comprehensive Dispute Resolution Rules and Procedures. This arbitration agreement is governed by the Federal Arbitration Act.
• Jury Trial Waiver: You and Inova Solutions agree to waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury.
• Class Action Waiver: You and Inova Solutions agree that each party may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
• Batch Arbitration: To ensure efficient dispute resolution, if twenty-five (25) or more similar arbitration demands are filed by the same or coordinated counsel within a ninety (90) day period, NAM will administer them in batches of up to fifty (50) claimants. Each batch will be resolved as a single consolidated arbitration before a single arbitrator with one set of administrative fees.
• Arbitration Opt-Out: You have the right to opt out of this binding arbitration agreement within thirty (30) days of your first acceptance of these Terms by sending written notice of your decision by certified mail to: INOVA AI SOLUTIONS PTY LTD (Attn: Legal Department – US Arbitration Opt-Out), Unit 2, 40 Inkerman St, Parramatta NSW 2150, Australia. Your opt-out notice must include your full name, mailing address, account email address, and a clear statement indicating your intent to opt out of the binding arbitration provision.

12. Miscellaneous General Terms

• Severability: If any provision of these Terms is found to be unenforceable or invalid under applicable laws, that provision will be modified to achieve its original intent as closely as possible, and the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or future enforcement of that provision.
• Assignment: You may not transfer or assign your rights or obligations under this Agreement without our prior written consent. We may freely assign or transfer this Agreement, in whole or in part, without your consent (such as in connection with a corporate merger or asset sale).
• Entire Agreement: These Terms (along with any applicable supplemental enterprise service level agreements) constitute the entire agreement between you and Inova Solutions regarding your use of the Platform and supersede all prior discussions or agreements.

13. Platform Support & Customer Relations

If you have any questions, require technical support, or need clarification regarding these Terms of Use, please contact us:

• Entity: INOVA AI SOLUTIONS PTY LTD (Attn: Customer Support)
• Email: support@inovasolutions.ai
• Registered Address: Unit 2, 40 Inkerman St, Parramatta NSW 2150, Australia